I. Introduction

Welcome to Stitch Morph. These Terms & Conditions govern your use of our website and services, including embroidery digitizing services and vector conversion services. By placing an order with us, you agree to these terms in full.

  1. Services

We provide professional digital services including but not limited to:

Embroidery digitizing (DST, PES, JEF, etc.)

Vector conversion (AI, EPS, SVG, PDF)

Logo recreation and artwork refinement

All services are custom-made based on client requirements.

  1. Order Requirements

Clients are responsible for providing clear and accurate instructions, including:

Source files or images

Desired output format

Any special requirements

We are not responsible for delays or errors caused by unclear or incomplete instructions.

  1. Delivery Time

We aim to deliver all orders within the estimated timeframe:

Standard delivery: 12–24 hours

Urgent delivery: 4–8 hours (if available)

Delivery times may vary depending on design complexity and workload.

  1. Revisions

We offer free minor revisions to ensure customer satisfaction. Major changes or design alterations after approval may incur additional charges.

  1. Payments

Full payment or agreed advance is required before starting work

Prices are based on design complexity and requirements

All payments must be made through approved payment methods

  1. Refund Policy

Please refer to our Refund Policy for detailed information regarding eligibility and conditions.

  1. Intellectual Property

Clients retain full ownership of their original designs

We do not claim ownership of any submitted artwork

We may showcase completed work in our portfolio unless the client requests confidentiality

  1. Limitation of Liability

We are not responsible for:

Losses caused by incorrect file usage after delivery

Printing or embroidery errors caused by third-party vendors

Misuse of delivered files

  1. Confidentiality

All client files and information are kept strictly confidential and are not shared with any third party without permission.

  1. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

  1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: